Hajj & Umrah Booking Operations System
Client: Leading Hajj/Umrah Operator (Confidential)
The Challenge
Manual booking management for thousands of pilgrims across multiple seasons. Room allocation, payment tracking, visa documentation, and compliance reporting were all handled via spreadsheets and paper, leading to errors, double-bookings, and delayed reconciliations.
Our Solution
Oracle APEX application on Oracle 19c with integrated JasperReports for automated compliance documents. WhatsApp and SMS notifications for pilgrim updates. FBR digital invoicing integration. Role-based access for sales, operations, and finance teams.
The Result
Reduced booking processing time by 80%. Eliminated manual errors in room allocation. Automated FBR invoicing compliance. Real-time visibility into collections and outstanding balances across all seasons.
−80%
Booking Processing Time
Eliminated
Manual Errors
Automated
Compliance Reporting
3,000+
Pilgrims Managed/Season
